Depot International offers a variety of online and onsite training courses. From training field technicians to providing customer service training for dispatch, customer support and help desk personnel, we offer a comprehensive line of training programs and certifications to fit your organization’s needs.
HP® and Lexmark® Laser Printer Training (Classroom or Onsite)
These interactive training courses are taught by highly experienced instructors and provide a basic introduction to printers and printer repair. This class prepares you for the tests required for authorization.
CompTIA A+ Certification Training (Online)
CompTIA A+ is a certification designed to grow careers in IT, such as a Technical Support Specialist, Field Service Technician, or IT Support Technician. The certification covers the maintenance and repair of PCs, mobile devices, laptops, operating systems, and printers. This certification is recognized by the US Department of Defense, held by 900,000 IT professionals, and is considered to be vendor-neutral.
CompTIA Customer Service Skills Training (Online)
Designed to give your engineers and help desk the professional customer service skills they need, this comprehensive training focuses on helping your employees interact positively with customers in the field.
CompTIA Authorized Service Center ASC Gold
As a global, vendor-neutral credential, the CompTIA Authorized Service Center ASC Gold certification proves to clients that their technicians are knowledgeable, capable professionals. Certified organizations can typically handle more service calls and are more comfortable dealing with technology changes and customer complaints. Businesses that employ certified individuals report higher customer satisfaction and lower customer turnover as well as post increases in one touch resolution.
CDIA+ Document Imaging Architect Certification Training
CDIA+ Document Imaging Architect certification demonstrates expertise in the technologies and best practices used to plan, design and specify a document imaging management system. This certification is valued by several industry leaders including Canon, Ricoh, Konica and Kyocera.
MPS Professional Training Solutions
Designed specifically for business development representatives, this training course offers an advanced sales education forum to help you penetrate the emerging print management market.
Specific to the business owner of Services, this all-encompassing training program focuses on proven methodologies that drive profitability and operational performance within the MPS Services organization.
Contact your Depot International account manager today to find the training program that best meets your organization’s needs or contact us now.