Custom Branded Help Desk Services
We will help your customers solve their issue, just like we are one of your employees.
Many organizations have difficulty in staffing a highly skilled technical support team to service their customers and partners. We offer a help desk solution that blends transparently into your current business operation.
With our Custom Branded Help Desk solution, you can offer turnkey, highly skilled customer service focused on 12 x5 technical support, without the investment necessary to build a technical support organization. Our skilled help desk team will identify themselves as part of your organization, and will follow each case to completion as if they were an employee of your organization.
Custom Branded Help Desk Key Features Include:
- Custom branded and designed web portal for both customers and staff
- US-based, in-house full time employees whose only job is technical support
- 12 x5 coverage, extended coverage available for additional fees
- Online live support chat capabilities
- Complete web-based ticket tracking and reporting solutions
- Custom SLAs
- Shared Help Desk, our team will work seamlessly with yours to provide you the control you need
- Customer surveys sent as ticket is closed
For more information, contact your account manager or contact us now!