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Depot International offers three tiers of support to fit the needs of our customers:





Tier 1 Technical Support

Dedicated support team for troubleshooting the most common product related questions

Immediate access to Tier 2 support


Tier 2 Technical Support Team

Each member averages more than 15 years industry experience

Technical strategies to resolve issues

Product support - toner, ink, ribbon

Escalated evaluation

RMAs & Reporting

Hours of operation: Mon - Fri 7 am - 7 pm CST


Tier 3 Field Resolution Team

Nationwide service dispatch

Access to 15000 service technicians

Product support – toner and ink

Service dispatch Mon–Friday 7 am–7 pm CST

Pre-sales & post-sales support

Parts Support

Have questions or need help with parts?

Our experienced and knowledgeable technical support team provides comprehensive product support for our broad and deep lineup of printer parts, computer parts and server parts.

www.depottechsupport.com

Help Desk

HELPING YOUR CUSTOMERS SOLVE THEIR ISSUES, AS IF WE WERE ONE OF YOUR EMPLOYEES!

Many organizations have difficulty staffing a highly skilled technical support team to service their customers and partners. Our Help Desk Services blend into your current business operation.

Our Custom Branded Help Desk offers you turnkey, skilled customer service focused on 12x5 technical support. Our Help Desk team will identify themselves as part of your organization and follow each case to completion.

  • Custom branded and designed web portal for both customers and staff
  • US-based, in-house full time employees whose only job is technical support
  • 12x5 coverage, extended coverage available for additional fees
  • Online live support chat capabilities
  • Complete web-based ticket tracking and reporting solutions
  • Custom SLAs
  • Shared Help Desk, our team works seamlessly with yours to provide you the control you need
  • Customer surveys sent as ticket is closed
  • Nationwide dispatch

Live Chat Services

Enabling human-to-human contact in a digital world

Live Chat Services enables website customers to communicate, or chat, in real time with customer support specialists. Our highly trained and experienced Customer Service, Web Support, and Technical Support specialists offer 12x5 coverage with extended coverage available for additional fees.

Live Chat Services Includes:

  • Order Status
  • Account Questions
  • How to Register
  • Product Related Questions
  • General Website Questions



Certified Training Services

The industry’s most respected training programs

Depot International offers a variety of online and onsite training courses. From training field technicians to providing customer service training for dispatch and customer support personnel, we offer a comprehensive line of training programs and certifications to fit your organization’s needs.

Training Services Include:

HP® and Lexmark® Laser Printer Training

(classroom or onsite)

These interactive training courses are taught by highly experienced instructors and provide a basic introduction to printers and printer repair. This class prepares you for the tests required for authorization.

Customer Service Triage Skills Training

Designed to give your engineers and Help Desk the professional customer service skills they need, this comprehensive training focuses on helping your employees interact positively with customers in the field while triaging or supporting their product.

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